Frequently asked questions
Getting started
What is INFNOVA Academy?
INFNOVA Academy is an online learning platform offering self-paced courses, cohort-based programs, and mentorship across software engineering, data, and design tracks.
How do I create an account?
Click "Sign up" on the home page, enter your name, email, and password, then verify your email. You can also continue with your existing Google account.
Do I need any prior experience to start?
No prior experience is required for our beginner tracks. Each course lists its prerequisites on the course page so you can pick one that matches your level.
Is there a free way to try the platform?
Yes. You can browse the public course catalog and preview selected lessons without a subscription. A paid plan unlocks full course access and certificates.
Billing & plans
What plans do you offer?
We offer Individual, Family, Professional, and Enterprise plans, billed monthly or annually in Ethiopian Birr (ETB). Annual billing is discounted compared to month-to-month. Plans do not renew automatically: you renew from your account settings before the period ends, and we email you a reminder.
What does a subscription include?
An active plan lets you enroll in any paid course marked "Included with your plan" at no extra cost. If your plan lapses you have 3 days to renew before those courses lock; your progress is kept. Buying a course outright keeps it whether or not you subscribe.
What payment methods are supported?
Payments are processed through Chapa, which supports Ethiopian bank cards, mobile money (telebirr, M-Pesa, CBE Birr), and other local payment methods.
Can I switch plans later?
Yes. You can upgrade or downgrade your plan at any time from your account settings. The new plan starts as soon as you pay, and any paid time left on your current plan is added to it.
How do I cancel my subscription?
Go to Account → Billing → Manage subscription and choose "Cancel". You will keep access to paid features until the end of the current billing period.
Do you offer refunds?
If something is not working as expected, contact support within 7 days of payment and we will review your case for a refund.
How does the Enterprise plan work?
Enterprise plans are custom: pricing, seat counts, SSO, and onboarding are tailored to your organization. Choose "Contact sales" on the pricing page and our team will reach out.
Courses & certificates
How are courses structured?
Each course is organized into modules and lessons, with quizzes and hands-on assignments. Many courses also include a final project and discussion forum.
Can I learn at my own pace?
Yes. Most courses are fully self-paced. Cohort-based programs follow a fixed schedule with weekly milestones and live sessions.
Do I get a certificate when I finish a course?
You receive a verified certificate of completion when you finish all required lessons and pass the final assessment. Certificates have a public verification URL.
Are certificates recognized by employers?
Our certificates indicate completion and demonstrated skill, and many of our partners reference them in hiring. They are most valuable when paired with the projects you build during the course.
Can I retake a quiz or assignment?
Yes, most quizzes allow multiple attempts. Your highest score is recorded. Some final assessments have a limited number of attempts, which is shown before you start.
Accounts & access
I forgot my password. How do I reset it?
Click "Forgot password" on the sign-in page and enter your email. We will send a reset link that is valid for 30 minutes.
How do I change my email address?
Open Account → Profile → Email and request a change. We will send a confirmation link to the new address to verify it before the change takes effect.
How do I delete my account?
You can request account deletion from Account → Privacy. Your personal data is removed within 30 days; certificates remain verifiable via their public URLs.
Support & contact
How do I contact support?
Email support@infnova.com or use the in-app chat from your dashboard. Priority email support is included with Family, Professional, and Enterprise plans.
What are your support hours?
Our team responds during business hours (Mon–Fri, 9:00–18:00 EAT). Priority and Enterprise customers receive 24/7 email coverage.
I found a bug or have a feature request. Where do I send it?
We love feedback. Send bug reports and feature ideas to feedback@infnova.com — include screenshots or steps to reproduce when possible.
Do you partner with organizations or schools?
Yes. We work with schools, employers, and community programs on custom learning paths and licensing. Choose "Contact sales" on the pricing page to get in touch.